Privacy Policy

Information We Collect

When you contact us, submit an inquiry, or book through Heizel Travel and Tours, we may collect the following personal information:

• Contact details — your full name, mobile number, and email address so we can respond to your inquiry and confirm your bookings.
• Flight bookings — passenger names, dates of birth, nationality, and passport details (number, issuing country, expiry date) as required by airlines.
• Hotel reservations — accommodation preferences, length of stay, and guest ages where applicable.
• Travel preferences — destination, travel dates, number of travelers, and any special requests you share with us.
• Device and usage data — when you visit our website, we may automatically receive your IP address, browser type, device type, and general geographic location.

If you are making a booking on behalf of other travelers, it is your responsibility to ensure those individuals are aware that their information has been shared with us and that they understand how it will be used.

How We Use Your Information

We use the information we collect solely to provide you with the best travel experience possible. Specifically, we may use it to:

• Process and confirm your travel bookings, reservations, and tour packages.
• Communicate with you before, during, and after your trip regarding confirmations, updates, and any changes to your itinerary.
• Send you relevant promotions, travel deals, or service announcements — only when you have expressed interest or opted in.
• Improve how our website functions and how we serve you as a client.
• Comply with any legal or regulatory requirements applicable under Philippine law.

We will never use your information for purposes unrelated to your travel needs or our services without your consent.

Sharing Your Information

To fulfill your bookings, we may need to share certain details with trusted third parties. These include:

• Airlines and accommodation providers — who require your passenger or guest details to complete reservations.
• Tour operators and visa processing partners — who need relevant documentation to arrange your itinerary or application.
• Payment processors — who handle transaction security and may require billing details. All payment data is encrypted and handled securely.

We do not sell, rent, or trade your personal information to any third party for marketing purposes. Information is shared only to the extent necessary to deliver the service you requested.

Cookies and Website Tracking

Our website may use cookies — small text files stored on your device — to improve your browsing experience. These may be used to:

• Remember your preferences and settings when you return to our site.
• Understand how visitors navigate and use our site so we can improve it.
• Display relevant content or information based on your location or past interactions.

You can manage or disable cookies through your browser settings at any time. Note that disabling cookies may affect how certain parts of our website function.

Data Security

We take appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. Access to client data is limited to authorized personnel only, and we regularly review our security practices to maintain a high standard of protection.

While we do our best to safeguard your data, no method of electronic transmission or storage is 100% secure. We encourage you to contact us immediately if you believe your information has been compromised in any way.

How Long We Keep Your Information

We retain your personal information only for as long as necessary to fulfill the purpose it was collected for — whether that is completing a booking, resolving a dispute, or complying with legal obligations. Once your information is no longer needed, we securely delete or anonymize it from our records.

Children's Privacy

Our website and services are intended for adults aged 18 and above. We do not knowingly collect personal information directly from minors. If a booking involves a minor traveler, we collect only the information necessary for that reservation, provided by a parent or legal guardian who accepts responsibility for the accuracy of that data.

Your Rights

You have the right to request access to the personal information we hold about you, to correct any inaccuracies, or to request that we delete your data where there is no longer a legal or business reason to retain it. To exercise any of these rights, please contact us directly at the details below.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable regulations. Any updates will be posted on this page with a revised effective date. We encourage you to review this page periodically so you are always informed of how your data is being handled.

Governing Law

This Privacy Policy is governed by the laws of the Republic of the Philippines, including the Data Privacy Act of 2012 (Republic Act No. 10173). Any disputes arising in connection with this policy shall be subject to the jurisdiction of the appropriate courts of the Philippines.